Privacy Policy

Last updated: 10.06.2026

At Myuniclab, your trust means everything to us. We're a jewellery brand built on thoughtful design and a genuinely personal shopping experience — and that includes being transparent about how we handle your personal data. This Privacy Policy explains what we collect, why, and the choices you have when you visit myuniclab.com, place an order, or get in touch with us (together, the "Services").

Our store is powered by Shopify, which helps us deliver these Services to you securely. Please take a moment to read this policy. By using our Services, you confirm you've read and understood how your data is collected, used, and shared as described below. If anything here ever conflicts with our Terms of Service, this Privacy Policy takes precedence on matters of personal data.

Who we are

Myuniclab is the data controller responsible for your personal data. You can reach us anytime at support@myuniclab.com or by post at Schulstrasse 36, Zürich, 8105, Switzerland. We're a small team and we read every message — if you have a question about your data, a real person will answer it.

What we collect

Depending on how you interact with us and where you live, we may collect and process:

Contact details — your name, billing and shipping address, phone number, and email.
Order & payment details — the items you browse, add to your cart, or purchase, plus payment confirmation and transaction history. (Note: card payments are processed securely by our payment providers — we never store your full card number.)
Account information — if you create an account, your username, password, and preferences.
Communications — anything you share when you contact our support team.
Device & usage information — your IP address, browser, device type, and how you browse our store, collected through cookies and similar technologies.

Where your data comes from

Directly from you — when you order, create an account, or message us.
Automatically — through cookies and similar tools as you browse.
From our service providers — such as Shopify, our payment processors, and our fulfilment and shipping partners, who help us run the store.

How we use your data

We use your personal data to:

Run your orders & the store — process payments, fulfil and ship your jewellery, handle returns and exchanges, manage your account, and personalise your experience (like recommending pieces you might love).
Communicate with you — send order updates, answer your questions, and provide support.
Market to you (with your choice) — send promotional emails or show you relevant ads. You can opt out of marketing emails at any time using the unsubscribe link.
Keep things secure — protect against fraud, secure your payments, and safeguard our store and customers.
Meet legal obligations — comply with applicable law and protect our rights where necessary.

How we share your data

We only share personal data where it's needed to run our business and serve you:

With service providers who work on our behalf — Shopify (hosting), payment processors, analytics, customer support tools, and our fulfilment and shipping partners (so your order reaches you).
With marketing partners who help us show you relevant advertising. Depending on where you live, you can ask us not to share your data for personalised advertising.
When you ask us to, or consent — for example, to ship your order or when you use a social login.
For legal reasons or business transfers — to comply with the law, enforce our policies, or in connection with a merger or similar event.

We do not sell your personal data in the ordinary sense of the word, and we never share children's data knowingly.

How Shopify is involved

Our store is hosted by Shopify, which collects and processes data about your use of the Services to provide and improve them — sometimes using insights from your interactions across Shopify-powered stores. In those cases Shopify acts as a data controller for that processing. You can learn more in the Shopify Consumer Privacy Policy and exercise certain rights via the Shopify privacy portal at https://privacy.shopify.com/en.

Cookies

We use cookies and similar technologies to run the store, remember your preferences, understand how our site is used, and support advertising. You can control cookies through your browser settings, and where required we'll ask for your consent via a cookie banner.

Your rights & choices

Depending on where you live, you may have the right to:

Access the personal data we hold about you,
Correct inaccurate data,
Delete your data,
Receive a copy of your data (portability),
Opt out of marketing communications at any time.

If you're in the UK or EEA, you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it (without affecting prior lawful processing).

To exercise any of these, just email us at support@myuniclab.com. We may need to verify your identity first, and we'll respond as required by law. You won't be treated any differently for exercising your rights.

Children's data

Our Services aren't intended for children, and we don't knowingly collect personal data from anyone under the age of majority in their country. If you believe a child has provided us their data, contact us and we'll delete it.

Keeping your data safe

We take reasonable steps to protect your personal data, and our store runs on a secure (SSL-encrypted) connection. That said, no method of transmission is perfectly secure, so please avoid sending sensitive information through insecure channels. We keep your data only as long as needed to provide the Services, meet legal obligations, and resolve any disputes.

International transfers

We may store and process your personal data outside your country of residence. When we transfer data outside the EEA or UK, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses, unless the destination country is recognised as providing adequate protection.

U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws (such as Virginia, Colorado, Connecticut, or Utah), you may have additional rights, including the right to access, delete, or correct your personal data, and to opt out of the "sale" or "sharing" of your personal data for targeted advertising.

While we do not sell your personal data for money, some of our advertising practices (such as showing you relevant ads based on your activity across websites) may be considered "sharing" or a "sale" under certain U.S. state laws. You have the right to opt out of this. To do so, email us at support@myuniclab.com or adjust your cookie/advertising preferences through our cookie banner.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have concerns about how we handle your data, please contact us first at support@myuniclab.com — we'd genuinely like to put things right. You also have the right to lodge a complaint with your local data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated version here and revise the "Last updated" date above.

Contact us

Questions about your privacy or this policy? We're here to help. Email: support@myuniclab.com Post: Schulstrasse 36, Zürich, 8105, Switzerland

Myuniclab is the data controller of your personal data for the purposes of applicable data protection law.